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Introduction
Elm Cottage Touring Park is a family park catering for motorhomes, caravans, trailer tents and
tents. Our guests’ enjoyment and safety is paramount and therefore we ask you to read the
following Terms and Conditions before making your booking.
We reserve the right to ask guests who contravene these terms and conditions or who in any
other way are behaving in a manner likely to cause distress or nuisance to other visitors or staff
to leave the park immediately. In these circumstances the stay ceases and we shall not be
liable for any extra costs incurred by you.
Copies of our Terms and Conditions are available in large print. If you would like a copy or wish
to discuss any other special requirements please make us aware when you book.
Booking Conditions
We cater for families and couples and do not accept bookings from all male or all female parties
of four or more persons unless by prior arrangement. We also reserve the right to refuse any
booking.
Bookings can be made in the following ways:
By telephone on 01829 760544
Using our on-line booking service at www.elmcottage.co.uk
The person named on the booking is responsible for the booking and certifies that they are over
18 years of age, will be a member of the visiting party.
Contract
This Contract is with Elm Cottage Touring Park Limited, Chester Lane, Winsford, Cheshire
CW7 2QJ. A contract exists as soon as the booking has been made. The terms contained in
this contract do not affect your statutory rights.
Cancellation of the Booking By You: Pitches
You may cancel your stay at any time. Cancellation will be effective on the date it is received
by us and no refund of deposits will be made.
If full payment has been made refunds will be on the following basis:
More than 14 days Full refund less first night pitch fee
13 to 7 days 50% refund less £15
under 6 days No refund
Cancellation of the Booking By You: Rooms
You may cancel your stay at any time. Cancellation will be effective on the date it is received
by us and no refund of deposits will be made.
If full payment has been made refunds will be on the following basis:
More than 28 days Full refund less £25
14 to 27 days 50% refund less £25
under 13 days No refund
Cancellation of the Booking By You: Self-Catering Chalet
You may cancel your stay at any time. Cancellation will be effective on the date it is received
by us and no refund of deposits will be made.
If full payment has been made refunds will be on the following basis:
More than 28 days Full refund less £50
14 to 27 days 50% refund less £50
under 13 days No refund
Cancellation of the Booking By Elm Cottage Touring Park
If we are unable to fulfil the booking and have to cancel before the start date you are entitled to
a full refund of the money you have paid.
Behaviour Standards and Termination
By making a booking with us you have entered a contract in which you undertake on behalf of
yourself and the people in the party (including children) to adopt the following standards of
behaviour whilst on the park:
To act in a courteous and considerate manner towards guests and employees.
To supervise children properly so that they are not a nuisance or danger to themselves or others.
Please note that at all times the safety of children is the responsibility of their guardians.
You will not:
- Commit any criminal offences or undertake any criminal activity.
- Commit any acts of vandalism or nuisance.
- Keep or carry any firearm or any other weapon.
- Use any unlawful drugs.
- Create any undue noise or disturbance.
- Carry on any trade or business.
Quiet hours are from 11.30pm until 8.30am. Please respect your fellow guests and keep noise
to an absolute minimum.
A maximum of 2 adult visitors per pitch is permitted but they must leave the Park by 7pm.
In the interest of all visitors the company reserves the right to refuse entry to any person or
groups at its discretion. In such cases a full refund of paid pitch fees will be given and the
contract shall be discharged.
If in our opinion any person is not suitable to continue their stay because of unreasonable
behaviour, damage to property or annoyance to other guests we reserve the right to exclude
their party from the park. In this event no refund will be given and the person will remain liable
for any damage caused to property.
Health and Safety
We take the well-being and safety of our guests extremely seriously and we ask that you
comply with the following:
The speed limit in all areas of the park is 5 mph. This applies to all vehicles including
childrens cycles.
All vehicles must conform to the Road Traffic Act and have current tax, MOT and
insurance.
Guests are not allowed to bring lorries or other commercial vehicles on to the park. This
includes towing vehicles.
No recreational vehicles can be used on the park. This includes motorised scooters.
No mechanical or repair work is to be undertaken on the park with the exception of
emergency repairs under the supervision of a motoring organisation.
No kite flying on the park due to overhead power lines.
In the unlikely event of a natural disaster or emergency please adhere to instructions given by
duty staff.
Please make yourself aware of the nearest fire point.
Dogs and other Pets
If you bring your dog with you when you stay with us we ask that you:
Keep it on a lead within your pitch boundary.
Exercise it on the dog walk.
Clean up after it immediately.
Do not leave it unattended at any time.
We reserve the right to require that the owner removes their dog, or any other pet from the park
if it is a nuisance or danger to other guests.
General
Please park on the awning side of your van (British) whenever possible.
Any type of fire, fireworks, Chinese lanterns and ground level barbeques are not permitted.
Breathable groundsheets to be used in awnings on grassed areas.
The use of generators is NOT allowed in the Rally and Camping field between Easter and the
end of September and when allowed, only between the hours of 9am until 6pm.
No skateboarding on the park.
No games in the car park area in front of reception.
No games in or around the shower block, bin areas and Motorhome Service Point.
If staying in the Camping/Rally fields do not allow your children to play around the main site.
No trespassing on the adjacent farmers fields.
Keep bottles(including plastic), cans and newspapers separate from other waste and place them
in the recycling bins.
Always use a waste water container and dispose of it as directed.
Make sure your pitch area is litter free on departure.
Cutting or damaging trees or other vegetation is strictly prohibited and the natural conditions are
not to be disturbed.
No washing lines are allowed, rotary and freestanding airers are permitted.
It is regretted that no refunds can be given if guests depart prior to the end of their booking
Prices listed include VAT.
The information supplied when booking in will be stored on computer for administrative
purposes. Under no circumstances will this information be passed to a third party.
We may from time to time wish to send you communications. If you do not wish to receive any
such communication please let us know.
For the purposes of the Data Protection Act 1984 entering into the contract with us signifies
your assent to these terms.
Pitches
All our pitches are generously sized (min 72 sq mtr, all units must not exceed 8mtr x 5mtr)
and clearly marked. Basic XL pitches are 12mtr x 8mtr. Please position your unit including
vehicles to allow a minimum 3mtr clear firebreak between adjacent pitches.
Please advise us if you are likely to arrive later than 6pm.
Latest arrival time is 9pm unless prior arrangements have been made.
If we have not heard from you within 24 hrs of your expected arrival we reserve the right to
re-let your pitch.
All pitches must be vacated by 12 noon on day of departure unless prior arrangements have
been made.
You are requested not to arrive before 2pm unless prior arrangements have been made.
Every endeavour will be made to allocate guests to the pitch of their choice, however it must
be understood that acceptance of a booking is not conditional on the allocation of a particular
pitch.
Your pitch number and directions to it will be confirmed on arrival.
Any guest on the wrong pitch may be asked to move.
Please note that should you wish to extend your stay beyond the booked date there is no
guarantee that the same pitch will be available.
Liability
We shall not be liable for the death or injury of any person staying or visiting the park or for any
loss or damage to property of any such person howsoever any such death, injury, loss or
damage may be caused other than as a result of our negligence.
Your vehicles, their contents and accessories, your personal belongings are left entirely at your
own risk. We will not be held responsible for any loss from or damage to any vehicle from any
cause whatsoever, other than negligence of the company, our employees or agents.
Whilst every care is taken to ensure that the details shown on this website are correct, the
company cannot accept responsibility for errors contained therein or the results thereof.
Complaints
If you have reason to complain about anything please raise it with a member of staff during
your stay.
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Copyright Elm Cottage 2012 I Website designed by Christine Harvey Designs
ENVIRONMENT/AWARDS I BOOKING I SITE TERMS & CONDITIONS
Copyright Elm Cottage 2012 I Website designed by Christine Harvey Designs